Linking two Cloud Instances/Accounts

[Manny Palafox]

We currently have a single account/instance where we use Confluence, Jira Software, and Service Desk. In this single account/instance we take advantage of being able to link different tickets from the difference Atlassian products so we can easily reference and tie everything together nicely.

Long story short, we have a serious need to potentially, create a second completely separate Cloud account/instance of Jira Software. If we do, then we want to be continue to be able to link issues between the two cloud instances/accounts.

Is this possible and how do we do it? Sample data/workflows below:

Jira Software - 2nd account <> Jira Software - 1st account

Jira Software - 2nd account <> Confluence - 1st account

Jira Software - 2nd account <> Service Desk - 1st account

Thanks.

~m

[Carlos Garcia Navarro · Accepted solution]

Hi @Manny Palafox ,

This page describes how you can link Jira issues in different instances:

For Cloud:

https://confluence.atlassian.com/jiracoreserver073/linking-issues-861257339.html#LinkingIssues-creatinglinktoissueonanotherjirasiteCreatingalinktoanissueonanotherJIRAsite

For Server:

https://confluence.atlassian.com/jiracoreserver073/linking-issues-861257339.html#LinkingIssues-creatinglinktoissueonanotherjirasiteCreatingalinktoanissueonanotherJIRAsite

You can connect Jira and Confluence using application links:

For Cloud:

https://confluence.atlassian.com/adminjiracloud/using-applinks-to-link-to-other-applications-779295829.html

For Server:

https://confluence.atlassian.com/doc/integrating-jira-and-confluence-2825.html

Hope it helps,

[Manny Palafox]

Hi Carlos,

Sorry for the delay. Thanks for the info on linking Jira issues in different instances for Cloud. I will read and test, and provide update.

In the meantime, will this avoid me to have to create the same user accounts on the two different Cloud instances, so that I am not paying twice for licenses? 

I am looking for suggestion on the workflow:  If business users will be on one instance (call it corporate) where they will create issue tickets, while the other instance will consist only of technical people (call it support). If I segregate user licenses for business users users only on the corporate instance (over 1,000 people), while technical people are on both the "support" and "corporate" instance:

- will this will let technical people to either script (or manually?) clone the issue in corporate to support instance, and to link the two issues?

- let's say that all updates and comments by technical people are performed on the support instance, how will the business owners who do not have a license on the support instance know? Is there a user account with a limited role that can be created on the support instance that will not cost a 2nd duplicate license?

- can we script to sync the status of the corporate instance with the support instance once the status is moved to "done" or "completed"? And also maybe script it so they have the completed comment on both instances.

Thanks.

~m