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Link issue button not working Edited

I can see the button to link an issue with another ticket, but when i click on it, nothing happens. 

Also, i used to see some "+" sign in all my tickets to link sub-tasks to another ticket. I can't see that as well.

I checked the permission also, it is provided to all logged in users. Still none of us is able to use that button.

Could you please suggest me what can i do?

2 answers

@-Aakriti Dixit- Please check "Link Issues" in project permissions. Please check if users/ groups added to it.

Yes, its added. Permission is granted to any logged in user. And also it is activated. I can see the button but it is not clickable. 

It is working for only one of projects on JIRA and not for any other. 

Capture.JPG 

@-Aakriti Dixit- Can you check that you have not got the linked issue field as hidden in your field configuration schema for the project? 

If the field is hidden it will not be able to call the object when you click it. 

Cheers,

Same for me. Old view it works, in the new view, it doesn't.

We have the same exact issue. Works in the old view, but not in the new.

0 votes

Have you hidden the linked issue field? We currently display the button, not the box though. There's a bug raised for it under https://jira.atlassian.com/browse/JRACLOUD-72391.

Nope. Linked Issue field is visible but it still does not work. It also does not work in the iOS apps. I see the link issue button but clicking has no effect.

On the layout it was visible but the Linked Issues field was hidden! Thank you @Dave C It is now resolved.

Like Dave C likes this

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