I am trying to link an existing Insight object with additional information to a Service Desk customer account. The only way of adding "custom fields" I found is using the user properties.
Is it even possible to link an Insight object to a Service Desk user?
When you create the Service Desk customer, then a user should be created as well, this user will not have access to the jira system and not assigned any license but it is still a user.
This user you should be able to assign to a insight user object just as any other user. I made a test account through the customer interface, then went into insight and add a user field in one of my insight schemes. The below picture is how this turns out on the user.
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