Licene error migrating data from cloud to server

[Suporte AGTI]

Hi,

I just installed jira server + service desk and now I want to migrade all my data from jira cloud to jira server.

I generated the backup from cloud, but when I try to import the backup to jira server, my is being flagged as invalid.

As I have a regular jira server license, I tried to open a support request, but I could not find a way to submit a ticket. See the following image, there is no button to submit the support request. This is frustrating since I as paid for the license, I expect to receive prioritary support other than help from the community.

[Hana Kučerová · Accepted solution]

Hi @Suporte AGTI ,

I had the same problem. I've generated new trial licence and then replaced it with the paid one after the import.

Atlassian support can be contacted at https://support.atlassian.com/contact/

[Suporte AGTI]

Hi @Hana Kučerová thanks for your report.

I removed my paid license from the server and tried to generate a new free license, but https://my.atlassian.com/license/evaluation returns http 400 for me.

I also tried to submit a ticket support but the contact page says that atlasian will no longer offer personal support for starter licenses. There is no "submit" button for me.

[Hernan Halabi - Elite IT Consulting Group]

You should try accessing the trial url from somewhere else because what @Hana Kučerová stated should work

[Suporte AGTI]

Thank you, it worked. The license page was offline for me for some hours, but now it worked.