My time to ask a question! :)
I'm facing the following problem: I want to know the last login/activity date of all customers from a JSM project. Before all of you rush and say go to "Portal-Only Customers" list and see their activity, I'll have to inform you that:
However, NONE appears on the portal-only customers section. All the exports I've tried to get (from managed accounts to jira groups) include all these people, but they don't state their last activity date. Jira only includes this information for all licenses holders.
The only place I've managed to get a last activity date of such a user was under managed account user information. There Jira has when that user logged in for the very last time, browser, OS etc)
But the above only is not sufficient, as I want to be able to have a holistic view of all users.
Hello @Alex Koxaras,
Thank you for your question!
When it comes to the Last Activity, it will only consider those users that access Jira/Confluence.
Customers with an Atlassian account will log in as any other user, but they are redirected to the portal since they don’t have any license, so their login won’t be considered to the Last Activity. This is for normal accounts and managed accounts.
There are suggestions for that:
Please, vote and also watch the tickets above to be notified of the updates from our product managers.
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