It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Label notifications

Jim Medina Mar 17, 2014

When are notifications sent if the Send Notification checkbox is checked on the Labels screen?

2 answers

1 accepted

1 vote
Answer accepted
Maarten Cautreels Community Leader Mar 24, 2014

Hi Jim,

The send Notification checkbox only related to the fact that the change of the Label(s) should trigger the normal notification flow of JIRA. Same flow as when you would edit other fields of the issue.

So this notification is specific to the issue that's being labeled.

If you want to get a notification for every issue that receives a particular label, you'll have to create filter like this:

labels = "<label>"

When you have saved the filter you can click on Details and create Subscription. More details here: https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email#ReceivingSearchResultsviaEmail-SubscribingtoaFilter

Hope this helps.

Best,

Maarten

Barath Bandaru Apr 17, 2018

I am currently using jira7.2.8 .when i using this JQl in the filter,its not showing any issues/tickets related to label -latest update one's

0 votes
Mauro Badii Atlassian Team Mar 18, 2014

Hi Jim,

Usually Notifications are sent in the next minute. If you are having delays of an hour or so in some emails, and since you are on OnDemand, feel free to create a request in support.atlassian.comand we'll search the logs for any errors delivering your mails.

Sometimes Mail servers reject connections or consider some mails spam.

I don't quite understand what "Send Notification checkbox" you are refering to. Is it when performing a bulk operation on several issues?

I hope that answers :)

Cheers,
Mauro

Jim Medina Mar 18, 2014

Hi Mauro,

Open an existing ticket, click the More drop-down and select Labels. Beneath the label name is a checkbox labeled Send Notification. I just want to know what happens if that is checked. When are notifications sent if it is checked?

Thanks,

Jim

Mauro Badii Atlassian Team Mar 18, 2014

Thanks for explaining. I found it :)

And yes, those notifications should be sent within the minute as all other notifications. You can check the mail queue (type 'gg queue') to see if emails are being sent.

Cheers.
Mauro

Jim Medina Mar 23, 2014

Do I assume that a notification is sent every time a label, which has the Send Notification checked, is applied to a ticket?

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,709 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you