It is either there is no transition or there is a condition that is preventing the move. First check the workflow to see if there is a transition. You can do this by viewing the workflow in the status drop down of any issue or go to project settings > workflows and view the workflow. If there is a transition out of the status which status(es) does it go to? Recheck the transition from the status to the to status. If there is not out status then you need to add one by editing the workflow.
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