Probably a Dark Feature is missing.
Go to the Dark Features System Administration Page:
Check your enabled Dark Features. These two Features need to be enabled.
When I had updated from Jira 7.2.1 to Jira 7.7.1, the first of these two Dark Features (kanplan.enabled) was missing and the Kanban Backlog was not configurable.
Hello Leonard, Paul,
Having the same problem as described above. Updated Test platform from 7.2 via 7.4 to 7.8, Kanban backlog works as expected. Prod platform directly from 7.2 to 7.8, Kanban backlog is not visible. Also not able to add a Sprint Goal to a sprint. Checked the Dark Features, they are identical to the screenshot above. What am I missing? Maybe a reboot of the Jira server?
Click on ellipsis on your Kanban Board -> Board Settings
You will be able to see the Kanban Backlog and please follow this link for more details:
let me know how it goes. I f it doesn't work I will be more than glad to help more.
After upgrading our Test System from Jira 7.2.1 to Jira 7.7.1, I have the same problem.
The Kanban Backlog Panel is not visible (same as your screenshot shows).
However, last year (2017) in August, when 7.4.2 was the lastest stable release, we had upgraded our same Testsystem from 7.2.1 to 7.4.2, and the Kanban Backlog Panel WAS VISIBLE!
At that time I was not happy with the release, so we did not do the upgrade and we reset our Test System back to 7.2.1.
Has Atlassian opened an ticket? (if yes, can you post it?) - It seems as if others don't have this issue, so maybe (if we're lucky) a stepwise upgrade from 7.x.x -> 7.4.x -> 7.7.x might work.
In the next two weeks I don't have the time to do that test however. I'll inform when I have more information, but for the time being, I have more important matters and Jira Version 7.7.1 seems another NO-GO Release.
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