Jira-user unable to edit/delete his own comments

Hi,

The jira-user has the rights to edit his own comments and delete own comments. When he try to edit the comments on closed issue he was unable to edit/delete the comment. We have enabled property "jira.issue.editable" flag set to true on close Status. Why can't he able to edit/delete his own comment on the closed issue? Could you please provide me the workaround/solution for this problem.

Quick answer most appreciated. 

Thanks,
Patina 

4 answers

I am using JIRA 6.3.15 version

0 votes

Do you have other properties sset on that status?

Can he edit or delete comments on other issues in the same project?  Are they in different status?

Hi Nic, We set "jira.issue.editable" flag true on closed issue for jira-admins and current assignee only. And he was able to edit/delete other issues (same type in same project). But the particular issue is not. Thanks, Patina

Try removing the property completely from the workflow and try

We cannot remove the workflow properties. Why because we have been maintaining these from long back.

You need to remove them to test if they are the problem.

0 votes

Based on this doc, can you check if this customer has the "Delete Own Comments" permission in this project?

Also, as an Admin, go to the issue, click on "Admin > Permission Helper" and check the permissions of that specific user to delete own comments.

Hope it helps! 

Andre

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot