Jira not starting giving error 1.

Recently (as in yesterday) upgraded to JIRA 7

Trying to run the standard start_service.bat when the windows server starts up.

The response we get is

The Atlassian JIRA service is starting.
The Atlassian JIRA service could not be started.

A service specific error occured: 1.

More help is available by typing NET HELPMSG 3547.


after typing NET HELPMSG 3547 at the command prompt we get

A server specific error occured: ****.


Now if we got to the BIN\ directory and run start-jira.bat JIRA starts (but tomcat runs as an open command window and the user can't log off or it stops running again)


System Information
Memory 48gb
CPU Intel Xeon E5-2690

OS: Windows Server 2012
SQL Server 2012 Standard

Other Applications
This server is exclusively for development control software

  • JIRA
  • (PENDING) Bamboo


Any help would be GREATLY appreciated.



3 answers

1 accepted

I had the same issue.

Ended up with reinstalling the JIRA service with the service.bat file in \Atlassian\JIRA\bin

In cmd \Atlassian\JIRA\bin: service.bat remove

Restart PC/Server

In cmd \Atlassian\JIRA\bin: service.bat install


As explained in https://confluence.atlassian.com/jira/running-jira-as-a-service-185729610.html

Seems it happens after each JAVA update.

0 votes

I ran into this a few weeks ago.  In my case, it was something to do with a dll that was needed (although it shouldn't have been)

Can you check what version of Java you are running?  I fixed mine by getting rid of Java 1.6 (which JIRA 7 doesn't  run on anyway), but if you are on 1.7 or 1.8, then try copying  msvcr71.dll from the Java bin directory to the Tomcat bin directory

Unfortunately this did not help.


any other ideas?

Not really, there's something broken in Windows and its clashing with a weakness or possible bug in JIRA. I'd read the log files for JIRA next, see if there are any clues in there (atlassian-jira.log and Catalina.out), but then I'd raise this with Atlassian (because if it is a weakness or bug in the JIRA installer, they've probably seen it more than once)

It happened to me after Java update. Reinstalling the service did the job BUT DON'T(!) forget to restart your computer between removing JIRA service and reinstalling it.

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