Jira- mail handler is not adding gmail comments

I had a custom mail handler, based on "Create a new issue or add a comment to an existing issue",  that correctly stripped the reply/forwarded text from gmail responses and added the incoming comment to the JIRA ticket. However, it did not strip the reply/forwarded text from Outlook email, which is the majority of our email.  

I used Chris Marts' regex statement in an "Add a comment before a specified marker or separator in the email body" handler and now have the Outlook responses working perfectly.  Thanks for sharing, Chris.  Unfortunately,  I have totally lost all gmail comments.  I receive an email from JIRA with the comment, but the comment is not added to the ticket.  

It seems that the 'create new or add a comment' handler can strip quotes but not split regex while the "add a comment" handler can split regex but not strip quotes.  At least that is what I see in the UI.  Don't suppose there is a file in the bowels of the directory structure that could be edited to do both?  Assuming that this is my problem.  smile

Any assistance on this would be deeply appreciated.

 

Sally

 

1 answer

1 accepted

This widget could not be displayed.

Are you sure your sender address is the same as the receiver address in JIRA? By default JIRA will not display comments from unknown users.

Jouni, thank you for your response. Since posting the original message, I've learned that we had some misunderstanding of the problem. I am going to 'close' this post and asn another question that better fits the situation we are encountering. Again, thank you for taking the time to respond.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 14 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

41 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you