Jira loads in dark mode, then immediately switches to light mode. Bug or stray setting?

Thomas K. Ganss July 25, 2024

Hi y'all, 

I am seeing strange behavior of the dark mode setting in two of my jira sites. 

When I open Jira, the page loads in dark mode but then immediately switches and reloads in light mode. I have to send the ctrl-k switch theme command to go back into dark mode, or adjust the mode in my settings. Changing pages within Jira or refreshing the page will sometimes also cause this behavior. 

I have my default color set to dark mode. Chrome is also set to dark mode, as is windows. 

Anyone experience a similar issue? 

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2024

@Thomas K. Ganss welcome to the Atlassian community 

Is it happening in all browsers?  Is it happening to other users?  Have you tried clearing your cache?

Thomas K. Ganss July 29, 2024
  • It seems just to be Chrome. Edge maintains the same setting that I last had active. 
  • Other users don't report the same issue
  • I did just clear Chrome's cache, which didn't seem to affect the bug. 

Thanks for your response!

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 29, 2024

@Thomas K. Ganss what happens if you use incognito mode in chrome?  I am wondering if it has something to do with your settings  when you are logged into chrome.

Thomas K. Ganss July 29, 2024

That seems to make a difference, actually. It seems to behave correctly while I'm in incognito. 

Any ideas where to look for the right chrome setting? 

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 29, 2024

@Thomas K. Ganss usually it has something to do with cache.  When you cleared cache did you clear it for all time and everything was checked.  Your logged in profile will have cache specifically associated with it.

Thomas K. Ganss July 29, 2024

I think I've chased it to a utility extension I had running. Removing it from my browser seems to have solved it. Thanks for pointing me in the incognito direction--that led me to checking my extensions. 

 

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