[Jira] jump to a new status without transition

How to jump to a new status without transition definition?

The background is when a end-user submit a case, it will come to "Evaluation" status based on transition definition. but we want to add a conditon to jump to a new status. If the user has assign a value in a field such as "Solution provider", the case will not come to status "Evaluation" but to the status "Implementation". it really help to reduce the uncessary steps by conditions.

Is there any suggestions of the best practice to implement this feature?

1 answer

1 accepted

0 vote

No.

To change status, you use a transition. That's the end of the story.

You can do things like automate it - have a look at the "Jira Toolkit" and "Auto Transition Listener". It won't do what you specifiy here, but it's the right idea. I'd reach for the script runner though - you can write listeners in that, and it's got post-functions to push issues through transitions automatically in some cases.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

443 views 6 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you