Jira issue creation from external emails


I've setup a mail handler, which allows users to email this email account which then creates a JIRA issue in a specific project. However, it doesn't work from external emails(such as gmail). The error that I get is: 

Found 5 message(s) in the imap folder.
Report (email@gmail.com) does not have permission to create an issue. Message rejected.

The only solution around this that I've found is to have JIRA create an account for those users. However, I cannot afford to do this due to limitted licences. Any way around this? 

I've tried setting up an anonymous user and set it as the reporter for that mail handler, but still no luck. 

Thank you


3 answers

This widget could not be displayed.

Hi Francesca,

make sure the anonymous user has issue create permissions in the linked project

This widget could not be displayed.

Hello Davy,

I've done exactly that before, but it still doesn't work:

Create Issues
Ability to create issues.
  • Group (jcubehelp_admins_global)
  • Group (jcubehelp_users_global)
  • Single User (anonymous user)

Add it to the browse project permission as well. After it works ask yourself if your really want that that behavior in your JIRA. Remember that doing so someone could attack your email sending thousands of emails and they will become unwanted JIRA issues in your project.

This widget could not be displayed.

Hello Juan,

What would you advise then on the proper way to do this? I agree it doesn't sound safe. However, we wanted one of our customers to be able to create new issue in one of our JIRA project. 

Thank you

Hello francesca I think I understand what you need. You could try this. Create a specific user for your customer with the real email, but don't give access to the application (no JIRA license assigned to that user). Then add that user to your project roles so that it has all the needed permissions to create an issue. That should work. For testing, you can first do the same with another user with your email (not your company email, but your personal email for example), and simulate what your customer would do.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

88 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you