Jira issue creation from external emails

Hello,

I've setup a mail handler, which allows users to email this email account which then creates a JIRA issue in a specific project. However, it doesn't work from external emails(such as gmail). The error that I get is: 

Found 5 message(s) in the imap folder.
Report (email@gmail.com) does not have permission to create an issue. Message rejected.

The only solution around this that I've found is to have JIRA create an account for those users. However, I cannot afford to do this due to limitted licences. Any way around this? 

I've tried setting up an anonymous user and set it as the reporter for that mail handler, but still no luck. 

Thank you

 

3 answers

0 vote

Hi Francesca,

make sure the anonymous user has issue create permissions in the linked project

Hello Davy,

I've done exactly that before, but it still doesn't work:

Create Issues
Ability to create issues.
  • Group (jcubehelp_admins_global)
  • Group (jcubehelp_users_global)
  • Single User (anonymous user)

Add it to the browse project permission as well. After it works ask yourself if your really want that that behavior in your JIRA. Remember that doing so someone could attack your email sending thousands of emails and they will become unwanted JIRA issues in your project.

Hello Juan,

What would you advise then on the proper way to do this? I agree it doesn't sound safe. However, we wanted one of our customers to be able to create new issue in one of our JIRA project. 

Thank you

Hello francesca I think I understand what you need. You could try this. Create a specific user for your customer with the real email, but don't give access to the application (no JIRA license assigned to that user). Then add that user to your project roles so that it has all the needed permissions to create an issue. That should work. For testing, you can first do the same with another user with your email (not your company email, but your personal email for example), and simulate what your customer would do.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot