Jira is unable to access itself through Base URL.

getting error: 

ERROR [c.a.j.p.healthcheck.support.BaseUrlHealthCheck] An error occurred when performing the Base URL healthcheck:
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
at java.net.SocketInputStream.read(SocketInputStream.java:170)
at java.net.SocketInputStream.read(SocketInputStream.java:141)
at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:139)
at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:155)
at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:284)
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:140)
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:57)
at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:261)
at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:165)
at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:167)
at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:272)
at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:124)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:271)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
at com.atlassian.jira.plugins.healthcheck.support.BaseUrlHealthCheck.doCheck(BaseUrlHealthCheck.java:52)
at com.atlassian.jira.plugins.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:27)
at com.atlassian.support.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:41)
at com.atlassian.support.healthcheck.thread.HealthCheckCallable.call(HealthCheckCallable.java:32)
at com.atlassian.support.healthcheck.thread.HealthCheckCallable.call(HealthCheckCallable.java:15)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)

 We are using JIRA 7.3.SSL ceritificate is added.JIRA is accessing through a base url and proxy.

How to find out the root cause of this error and solve it?

 

2 answers

This widget could not be displayed.

That suggests that you have not imported the client certificates into the JIRA JVM's key store.

Thomas Schlegel Community Champion Mar 27, 2017

oh, this time you have won the race wink

I have already added certificates for LDAP and marketplace.Can you please tell me from where to get client certificates?

This widget could not be displayed.
Thomas Schlegel Community Champion Mar 27, 2017

Hi Pratima,

we had a similar problem and the solution was adding the certificate to the JVM keystore.

Regards,

Thomas

Hi Thomas/Pratima,

Did you find any solution? Because we also facing the same issue.

Regards,

Manzoor Alam

See the other answer given.

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