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Jira is not loading correctly in Brave browser

Hey,

Since last week i have an issue with Jira when using the Brave browser (https://brave.com/) on MacOS.

The "Your work" and "Dashboard" pages work fine, but as soon as i go into a project to view the backlog (for example) after the initial load the sidebar navigation disappears and i can't open any tickets.

I tried disabling all my extensions and the brave shield, but it still won't load and the browser console shows errors inside of react-dom.production.js

Is anyone having similar issues? My current work around is to open Jira in safari

2 answers

1 accepted

2 votes
Answer accepted

There are two solutions to this:
1. https://community.atlassian.com/t5/Jira-questions/Jira-cannot-login-with-new-Brave-Browser/qaq-p/785520#U1191417

2. If that doesn't work... 
One can manually add cookies to their Brave browser the same way they would with Chrome. Simply follow the instructions in this post: https://superuser.com/questions/244062/how-do-i-view-add-or-edit-cookies-in-google-chrome

I logged in on Chrome.
Settings>Privacy>View All Cookies
Searched for Jira. 
Copied the information into a string:
document.cookie="name=cloud.session.token; content=<enter string from Chrome cookie record>; domain=.jira.com; path=/; expires=<entertime> UTC"
Pasted the string in developer tools in Brave browser console and viola!

Thanks! This at least helped me to log in again. But the pages still seem broken.

I don't really know what is happening but any backlog page breaks completely with a lot of errors in the console.

image.png

Sorry to hear that Nick

Did you use the first solution or the second solution I provided?

Also, you could try clearing your cache, restarting brave. if JIRA doesn't let you log in, use my solution #2

That might work :/ I think it might be a brave browser issue... but not sure based on the current information

First solution worked for me to log in again, but this just seems like a brave browser issue. Getting a lot of errors in the console once i am logged in.

Like Malone Dunlavy likes this

Ok, So maybe clear cache, restart browser, use solution #2 if you have to in order to log in, then check your backlog pages. Let's see if that works.

Cleared cache, updated the browser and turned off all extensions but it does not seem to matter. But direct ticket links seem to work so that helps a bit haha.

Yea... it was a hail mary for sure. feel free to mark the first answer as an answer if you like.

 

I think it is an issue relating to how atlassian's code is handled by Brave... which... well, when Atlassian says the browser is not supported, they may not choose to change that... but perhaps you could submit a support ticket and they would work on compatibility... who knows. Sorry I couldn't fully solve your problem. glad to help either way

Yeah, will wait and see. It is at least somewhat useable now. Thanks for the help!

Brave is not a supported browser according to Atlassian. Check out supported platforms below

https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

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