It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira error: user is not assigned user to a role in application.

Hi, We seem to be having issues with getting some external users set up on our Company Jira.

We can add the user but when they try to sign in and create an account with their company email ID, they get an error: "The Signed in user username@email.com is not assigned to a role for the application. The user cannot seem to make an account and sign in. The workaround seems to be to add their personal email address to give them access. Due to security reasons this is not recommended. Below I have attached a picture of the issue.

This issue seems to be for all the members of this one external company we work with except one of their user.

Jira user error1.png

 

2 answers

1 accepted

0 votes
Answer accepted

@Muhammad Umair Bhatti we can add external users to JIRA Cloud, I done before, Please check the settings of the invite user, and make sure that while inviting the user are you adding to any default group like, "JIRA USERS", check the below links that might help you, and also check the permission of project, so that they can access the project. 

https://confluence.atlassian.com/cloud/configure-site-access-744721636.html

https://confluence.atlassian.com/cloud/invite-edit-and-remove-users-744721624.html

We are having this issue for one of our customers. We have multiple customers that are logging in without issue. What else could cause this problem? 

0 votes
Jimmy Seddon Community Leader Oct 22, 2019

We ran into this same error, only the solution we discovered was that because we are using SAML authentication, any user account coming from our domain needed to exist in one or more of the groups we were syncing from Azure AD for user provisioning.

I thought I'd post that here in case that might be what is happening for others.

It's happing with me, but i don't have the Azure AD.

What do you think that could be the problem?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

334 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you