Jira dashboard is not loading all widgets upon refreshing

Ashley Roberts November 30, 2023

Jira dashboard on a new project is not loading all widgets upon refreshing. Only loads a few at a time and they change upon refresh. All widgets work together when first created and now only load at random times and never all at the same time. Same with Pie charts and burndowns. 

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Jack Brickey
Community Leader
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November 30, 2023

Hi @Ashley Roberts , can you verify if this occurs on other browsers?

Ashley Roberts November 30, 2023

Have tried on chrome and edge, no changes.

Ashley Roberts November 30, 2023

Have also tried changing to longer refresh intervals and re-creating the charts.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 1, 2023

So this issue is present only on one project? Can you share a screenshot of the issue?

Ashley Roberts December 3, 2023

As far as I am aware it is for one project, but then there are people that may have not reported it or have fixed it by themselves.

Dashboard Issue Screenshot.png

The above is a screenshot of what we see.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 3, 2023

One thing to try is to recreate the dashboard one gadget at a time to see if it breaks when a certain gadget is added.

Ashley Roberts December 3, 2023

We will try that and let you know what we find out.

Like Jack Brickey likes this
Ashley Roberts December 4, 2023

Looks like we can only have two gadgets on the page at one time, is there a limit to how many we can have out of the box, if so, can we adjust it so that we can have more than two?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 5, 2023

That should not be the case. I am unaware of any such limit. 

Ashley Roberts December 5, 2023

It is strange, that when I refresh the screen, it shows only two of the gadgets. Now the three gadgets that we have on the dashboard are all sprint burndown gadgets, can that be that it is trying to look at so much data that it can't show the third?

Ashley Roberts December 6, 2023

I have tried both Chrome and Edge and they both have the same issue. So, my thinking is that it is a setting or something with our version of Jira 8.20?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 7, 2023

Possibly, but I don't know what that might be. Especially peculiar that it is only one project.

Ashley Roberts December 11, 2023

We have done some more testing and found that we can have several gadgets on the screen working fine, it is when we add more than two burndown gadgets in the one dashboard. I could only assume that the dashboard is not liking trying to show data multiple times from the same project? 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 12, 2023

It is a possibility. I cannot test that theory, though as I am on Cloud.

0 votes
Morten Stensgaard April 23, 2024

Did you ever find a fix for this? - Because we have same problem(and have had for years) -

Whenever we add more than approx. 10 gadgets on a Dashboard it starts having issues loading them.

 

Workaround: Expand the gadget window and minimize it again - Data is now loaded, but only temporary until the issues occurs again.

I believe this is clearly a bug - Because the bug impacts multiple different gadgets(noth native and addon-based - Especially Akeles Gauge gadget seems easily impacted)

 

If there is now permanent solution, i'm considering creating a useless support ticket for it(Which will end up on the DC Long-term backlog until 2028, where it will be finally cancelled, hence Atlassian have genrally lost interest in providing quality software)

Morten Stensgaard April 23, 2024

Testing this workaround currently:
https://jira.atlassian.com/browse/JRASERVER-73196

 

UPDATE: Workaround did not work in my case.

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