Jira custom field and resolution

[Panos]

Hello, lately JIRA is driving me crazy; we created one extra step, namely "Live" which is an ending step. The transition from Done to Live has a post function: The Resolution of the issue will be set to Done. That marks the issue as done and when closing sprint everything is fine. The problem arises when we have some tasks as Done, these issues are not marked as done they are somehow incomplete even if it is written "Resolution:Done" thus resulting to move issues in backlog when closing sprints. How this can be fixed? The transition from previous step has also a similar post function. Same behaviour is noticed when the transition from previous step has resolution screen (any resolution->same).

Visually the steps look like this:

Screen Shot 2015-07-18 at 21.44.22 1.png

[Nic Brough -Adaptavist-]

Ok, what is the board filter for the backlog?

[Nic Brough -Adaptavist-]

I'm unclear on what the problem is here - you appear to be setting a resolution (meaning "this issue is done with") at the right point in the workflow.

The bit where I'm stuck is "The problem arises when we have some tasks as Done, these issues are not marked as done they are somehow incomplete".  What, here, is "some tasks as Done"?  How are they done, but not marked as done?

[Panos]

Precisely. Take a look:

Screen Shot 2015-07-18 at 22.53.28.png

 This task has status Done, resolution Done and thus I would expect to be removed from backlog. This doesn't happen, and in the end of the day this is what i want to achieve. Both "Done" and "Live" status to mark an issue "i am over with it, let's get something new to do"

[Panos]

Even if that was a visibility/filtering issue, i still can't complete sprint without been warned that all these tasks would be moved to next spring or on top of backlog. Nonetheless the backlog columns look like this:

Screen Shot 2015-07-18 at 23.51.43.png

rest are default settings

[Nic Brough -Adaptavist-]

That screenshot is great, it answers it in one go. Your "Done" column is not the last column in the board and is showing as the yellow "in progress". So the stuff in there is not "done"

[Panos]

Let me get this straight, stuff in the "Done" column are not "done" because they are not in the last column?

[Nic Brough -Adaptavist-]

Well, there's that, but look below the column title - it's yellow, meaning it's an "in progress" column.

[Panos]

mmm you are right, how do i fix that?

[Panos]

Looks like it can't be done. Documentation indicates most left is state open, most right finished. Anything in the middle becomes in progress. That's it. Thanks for your time :)

[Nic Brough -Adaptavist-]

Change the status categories to "done" - go to Admin -> Status and change them there. Be warned it's a global change, if you're using those status in many workflows, it will affect them all.

[Panos]

If you mean g+g -> Status, then both are marked as "Done"

Screen Shot 2015-07-19 at 17.37.32.png