Jira cloning issues automatically

After we upgraded our JIRA version to 6.3.15, one of our users is facing an issue where JIRA issues created by him is getting cloned automatically. So for some of the issues he created, there is another unnecessary clone created which has to be deleted. (happening for a particular component mostly). I could not find much details in logs. How do i go about debugging this issue and resolving the same?

1 answer

0 votes

Start by narrowing down the exact circumstances - do the issues where the duplicates occur have one thing in common (you mention component, but say "mostly", so you probably want to be sure about that).  Is it always the "create" process?

Does this happen if the user uses a different machine to create his issues?  Ideally check with a machine where you've never seen it happen (like your machine)

Can you replicate it as another user?

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,729 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you