Jira automation: overdue tasks alerts but task is not overdue

[Valerie Elleron]

Hello everyone, Looking for help with many alerts received daily for over overdue tasks. When I view the task, the due date is far in the future and marked as Done (I want to get a reminder in xx months) It used to work very well. Not all the tasks have this problem. Do you have any idea of why this is happening?

I also receive a reminder twice for the same overdue (which is not overdue) task on a single day.

Many thanks for your help.

[Walter Buggenhout · Accepted solution]

Hi @Valerie Elleron and welcome to the Community!

We'll need more information on how the reminders were set up to help you with this. To set up reminders like you describe, you could use a filter subscription or an automation rule that uses a JQL filter to select the issues that you want to be informed of. It looks as if the filter linked to your notification settings has changed, causing it to return invalid results.

If you know where the settings are configured for your specific use case, have a close look at the filter being used. If it still seems correct and you feel you are getting incorrect results, please share details of your configuration and (screenshots of) example errors so we can get a better idea.

Hope this helps!

[Valerie Elleron]

@Walter Buggenhout Thank you so much! I receive the overdue notices in my inbox. I ll try to understand how these have been set up and I will get back to you. Many thanks !

[Valerie Elleron]

I found the source of the automation. Many thansk again, I will ask the owner.