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We installed Zephyr Plugin for Jira cloud but the creating of test cases doesn't work. The grey screen is displayed after clicking the "Create a test" menu item in Zephyr. What a problem?

1 answer

@Marta Dmytriv please go to the project settings >> issue type >> add test issue type to the project and try again

We made it, but it's the same green screen

please Navigate to jira settings >> apps >> general information >> check test issue type is present or not.  

if general Information displays empty screen with I'd say collapsed "View Change History" button  then rename old issue type with the name "Test", then uninstalled/reinstalled Zephyr and add the Zephyr Test issue type to the project.

if you are still facing issue reach out to zephyr support

https://support.smartbear.com/message?prod=zephyr

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