I came across this after trying out Zephyr and X-Ray on the same Jira cloud.
They don't play very well together, which is a shame as I wanted to compare the tools.
Solution was to uninstall Zephyr, change the X-Ray issue type from "Test" to something else, and re-install Zephyr.
For our comparison exercise we had to create a project for Zephyr without the X-Ray issue types, and a project for X-Ray without the Zephyr issue types.
Additionally to see X-Ray without the Zephyr functionality, we had to remove the Zephyr sidebar functionality and execution work flow configurations (disable through settings > apps > general configuration.
please Navigate to jira settings >> apps >> general information >> check test issue type is present or not.
if general Information displays empty screen with I'd say collapsed "View Change History" button then rename old issue type with the name "Test", then uninstalled/reinstalled Zephyr and add the Zephyr Test issue type to the project.
if you are still facing issue reach out to zephyr support
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