Jira Service Desk

Hi Team

I have installed Jira Service Desk Plugin in my Jira.I have created a user in jira and gave him Just Service Desk Customer permissions and not even jira user permission.

But when I am loggin in with his credentials he is not able to login into Jira Service Desk customer portal for jira service desk.Please let me know whether it is necessary to give jira user permission to all the service desk customers? and if not then how a normal customer can login into jira service desk customer portal ?

See problem is that when i am giving jira user permission to that customer,he is able to see all the stuff that a jira service desk team member can see like sla,issue assigned etc which is not preferable.Please clarify me on this.

1 answer

1 accepted

1 vote
Accepted answer

You just need to give him the SD customer permissions. No need for JIRA user permission. Can you make sure the permission scheme has this role used?

Jobin if i give only SD permisiion,he cant login.In the atlassian documentation for Jira Service Desk it is clearly mentioned that In order for customers to submit requests through the Customer Portal, they must log in with their JIRA credentials (either through JIRA or the Customer Portal).

He can't login to SD with that permission?

Yes If i revoke jira user access and provide only customer portal access,he cant even login into customer desk portal.

Did you ever get anywhere with this? I'm having the same problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,946 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you