Jira Service Desk - Help Center Banner image not shown

[koelofse]

We are upgrded to Jira Service Desk 4.1 with the new help center design.

However, the banner image is only shown to service desk agents and not users. Why is this?

[Victor Mutambuki]

Koelofse,

The Help center banner (1680x360.) is global and only a JIRA admin can upload it. Do your customers have access to the Help center?

Could it be that they just have access to the customer portal?

Victor

[koelofse]

Hi Victor,

Thank you for the response. The banner was uploaded by an admin user via the "Customise" on the customer portal. When a service desk license is assigned that particular agent is able to view the banner as per the image below.

However, when the portal is viewed by customers who do not have service desk agent licenses and only login to log calls and not manage them ("Customers") they are unable to see the banner. This defeats the point of branding if the customer cannot view it?

[Victor Mutambuki]

Koelofse,

The first image is of the Help Center. The second is for the customer portal. Please add image (1680x360.) to the customer portal. Service Desk Admin can add the image.

https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html

victor

[koelofse]

Hi Victor,

Atlassian has confirmed that this is a bug in the current service desk release. It will be resolved in their next release.

Thanks

[Steven Grant]

Maybe it's off topic, but I still want to ask you something about banners. I want to know your opinion on the initiative of a cool company. I need to order a banner in order to launch a cool advertising campaign around the city and I thought for a long time with whom to cooperate and chose these guys. Now I am faced with the fact that many people advise me not to do this. I began to study reviews about this company (https://pitoche.com/signs-on-the-cheap-review/) and I am confident in my choice and would like to know your opinion about it.