Jira Insights/Closing Sprints - How to unblock it if adding a service project in a board's filter

[Martinez, Diego]

I added a service project to a software team board's filter so they can directly get service issues in their backlog. But now the insights feature and the complete sprint button does not work anymore and button is now gone, is there anyway around this or do I just have to take out that part of the board filter to use this?

[YY Brother]

Hi @Martinez, Diego 

Welcome to our Community.

The in-product Insigts feature only works for a single jira project. However, you added two types of jira products. I don't think there's any workaround.

Hope it helps & thanks,

YY哥

[Martinez, Diego]

Thanks for the response, will this also inhibit the ability to close a sprint even though the service issue items are just in the scrum team's backlog?

[YY Brother]

HI Martinez,

I'm not sure about the complete sprint function. 

However, could I know the reason why you want to use a single board to join JSM & JSW issues? 

In my previous experience, the delivery team may work on the JSM incidents. In this case, there will be incident issues created in JSW projects, which are linked to JSM incidents. 

Thanks,

YY哥

[Martinez, Diego]

Hi @YY Brother , thanks for the insight. We have a scrum team that specifically handles salesforce dev issues and also will now be handling service issues due to the small amount of issues that come in.

I was able to rectify the sprint part by adding the permissions.

[YY Brother]

Using two dedicated jira projects to distinguish delivery & operations team member's work is a preferred solution. Good luck~