Jira Incoming mail issue creation not working for some users



I have set-up issue creation from incoming mail on my cloud instance of JIRA and tested it successfully using a variety of different email addresses and test-created users.  I have now let the company loose on the email address used for it and it is not picking up emails from any other users.  I and others in my team can send emails that are picked up immediately and issues are created.  However emails from other users remain in the inbox and no issues are created.


All users that I created for the test were part of the standard users group (to which all users belong) and had no special permissions.  Is there anything obvious I may be missing?



Patrick Hamilton

2 answers

1 accepted

0 votes
Accepted answer

Hi Patrick,

Did you check if the users who are able to create issues and the ones who can't are sending the message to the same addres?

Also, please ensure the users have access to create issues for the project. You can use Permission Helper to check it.

Thanks and regards,
Paula Silveira 

Thanks Paula that solved the issue

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,089 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you