I am currently migrating from a server instance of Jira to a cloud-based instance. when I import the backup zip folder I am receiving the below error message each time at 60%.
The Zip contains both XML files and the data folder containing the attachment and avatars. Can anyone advise?
I have previously imported the XML successfully but missed the attachments, If possible I im happy to just import the attachments only if anyone can advise if this can be done with the wizard?
I did but perhaps I got confused!
Should the back up look like this with the parent zip containing the attachments as zips?
JIRA-backup-20161021.zip ├── activeobjects.xml ├── entities.xml ├── data.zip │ ├── attachments │ └── avatars └── logos.zip
or this with just folders and xml's as I tried this way and it fails every time.
JIRA-backup-20161021.zip ├── activeobjects.xml ├── entities.xml ├── data │ ├── attachments │ └── avatars └── logos
The attachments are the only thing I'm missing at this point!
I would recommend opening a Support ticket with Atlassian. We just did a Server to Cloud migration for a client and had to work with Support to get the data imported. What we saw sounds a lot like what you are seeing.
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