Jira Data Center to slack @mention when creating a ticket

[J. Lewis]

Hello,

We have Jira Data Center, I wanted to ask is it possible when a ticket is created to have a user in slack or teams be @mentioned when they are assigned a ticket? is it possible via API? we are just trying to look into any way we can @mention a user when they are assigned a ticket.

[Mikael Sandberg]

Hi @J. Lewis,

Welcome to Atlassian Community!

 Without knowing the Slack Id of the user you want to @ mention it is not possible. If you where on Jira Cloud you could add the Slack Id as a user property and then use that in your automation, but Jira DC do not currently have anything similar. There is a suggestion to have this added, see JRASERVER-6354. 

[J. Lewis]

So you need customer user properties in order to @mention a user?

I reviewed that request and it's a bit confusing because it refers to LDAP.

Not sure why the user ID isn't piped to Jira via slack API?

[Mikael Sandberg]

Here is an article the describe what you can do in Cloud. Basically you get the user's Slack Id and add it to their Atlassian account as a property, and then in an Automation you access that property to @ mention the user in Slack.