Jira Control Chart

Hi,

I wonder why the Control Chart in Jira shows the average days as

1 day = 24h

I there is the option to differenciate working days and non-working days it should also make the difference in the average. I mean, in "Include non-working days" as you mention "Issues are artificially taking longer to resolve as the control chart is calculating time when the team is not actively working", and somehow make sense to count 1 day = 24h. But for the calculation of working days would make more sense to use 1 day = 8h.

I did not find a way to edit it. Is there any option?

 

Thank you

Nuria

1 answer

1 accepted

This widget could not be displayed.

Hi Nuria,

Per the Viewing the Control Chart knowledge base article:

  • 1w — This is always equal to 7 days, regardless of what is configured for standard working days and non-working days.
  • 1d — This is always equal to 24 hours.

I have not found a way to change this and did not see any Suggestions to change it on JAC in my search.  You can definitely create a Suggestion and add your use case to the description.  If you do please link the Suggestion here so the Community can vote on it and add impact.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

551 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you