Jira Automation not sending Slack messages to a user or channel

[Dave Beaudoin]

I have Jira Automation setup to send a notice to Slack whenever someone changes a label on a ticket. I'd like that to send to a specific user but I cannot get that to work. I have the Slack webhook setup in a channel and can get the message to post to that channel but the override to send to either another channel or user does not work. I've tried @memberID, another variable as well as a public channel. FWIW that field also doesn't pre-populate as it does in one of the videos I've watched regarding setting up Slack/Jira messaging. Any thoughts?

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. I believe following article will help your requirement : https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

[Dave Beaudoin]

Thank you for the article however I do have this setup and have run the script successfully. I can reference an @{{issue.reporter.properties.metadata.slack_id}} within the Slack message as it posts to the channel the webhook is setup in,  however I cannot use the Channel or User box to send directly to a user or channel and override the webhooked channel. 

[Dave Beaudoin]

Interestingly enough if I use the legacy webhook setup in Slack, I'm able to get this to work. The new method of creating a Slack app in the Slack API doesn't seem to work, unless I'm missing something in there. I've done the OAuth and scopes as shown.

[Daniel Eads]

Hi @Dave Beaudoin ,

Just validating your experience here. The channel/user override in the Automation for Jira configuration does require use of the Legacy Slack Webhook app. Using a webhook URL from a new custom Slack App won't work in A4J - it will lock messages to whatever channel that webhook was configured for in the app.

[Dave Beaudoin]

Ahhhh OK that's good to know Daniel, thanks for that answer. I was pulling my hair out trying to figure out what was wrong. We'll use it this way and hopefully Slack continues to support the legacy workflows.

[Dor Apelbaum]

Hi @Daniel Eads

Is there a way to do this without using the legacy app?

[Karishma Walia]

Hi @Dave Beaudoin ,

I am facing the same issue. However, I am unable to fix it. How do I use Legacy Slack Webhook app instead of using the webhook URL.

Can you please help.

[Dave Beaudoin]

@Karishma Walia if you go to File > Settings & Administration > Manage Apps then go to Custom Integrations there should be an option to create an Incoming Webhook there. 

[Karishma Walia]

@Dave Beaudoin I created the webhook. However, it is returning only my Slack ID even after running the script successfully (it was able to read all users via the script). What could be the issue