Hello there!
I would need to create an automation that automatically transitions to Done and resolves the issue if the status = "Waiting for customer" and the reporter has not commented in the last 7 days – it might be that either the assignee or participants add a comment during those days, but I need to resolve the issue if the reporter has not commented the issue in 7 days.
Could somebody please help? I've been trying to find the answer, but I have been unsuccessful.
Thank you!
Look in the Automation Library. You should find one there that you can tweek to do exactly what you want. There's a couple you can tweak. I think it's called 'Resolve issues due to inactivity'. I just tweaked it to change the days and the status for my situation.
In your project settings under Automation, there should be a tab for 'Library'.
Thank you, @Dan Breyen! I didn't know about the library – very helpful!
I think it will work with the following:
status = "Waiting for customer" AND updated < -7d AND reporter != {{issue.comments.last.author.name}}
I'll reach out again in case it doesn't 😄
Thank you!
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