JQL to create automation to resolve issues due to inactivity

[Patricia Barrantes]

Hello there!

I would need to create an automation that automatically transitions to Done and resolves the issue if the status = "Waiting for customer" and the reporter has not commented in the last 7 days – it might be that either the assignee or participants add a comment during those days, but I need to resolve the issue if the reporter has not commented the issue in 7 days. 

Could somebody please help? I've been trying to find the answer, but I have been unsuccessful.

Thank you!

[Dan Breyen · Accepted solution]

Look in the Automation Library.  You should find one there that you can tweek to do exactly what you want.  There's a couple you can tweak.  I think it's called 'Resolve issues due to inactivity'.  I just tweaked it to change the days and the status for my situation.

In your project settings under Automation, there should be a tab for 'Library'.

[Patricia Barrantes]

Thank you, @Dan Breyen! I didn't know about the library – very helpful!

I think it will work with the following:

status = "Waiting for customer" AND updated < -7d AND reporter != {{issue.comments.last.author.name}}

I'll reach out again in case it doesn't 😄

Thank you!