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JQL to create automation to resolve issues due to inactivity

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Patricia Barrantes
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Mar 27, 2023

Hello there!

I would need to create an automation that automatically transitions to Done and resolves the issue if the status = "Waiting for customer" and the reporter has not commented in the last 7 days – it might be that either the assignee or participants add a comment during those days, but I need to resolve the issue if the reporter has not commented the issue in 7 days. 

Could somebody please help? I've been trying to find the answer, but I have been unsuccessful.

Thank you!

1 answer

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Dan Breyen
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Mar 27, 2023

Look in the Automation Library.  You should find one there that you can tweek to do exactly what you want.  There's a couple you can tweak.  I think it's called 'Resolve issues due to inactivity'.  I just tweaked it to change the days and the status for my situation.

 

In your project settings under Automation, there should be a tab for 'Library'.

Patricia Barrantes
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Mar 29, 2023

Thank you, @Dan Breyen! I didn't know about the library – very helpful!

I think it will work with the following:

status = "Waiting for customer" AND updated < -7d AND reporter != {{issue.comments.last.author.name}}

I'll reach out again in case it doesn't 😄

Thank you!

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