JIRA is creating duplicate tickets automatically.

I am facing a weired issue in JIRA where the tool is creating duplicate tickets automatically.

For e.g a user created a ticket and assings however JIRA is creating a duplicate ticket with the same subject line and that ticket is left as unassigned.

i have checked this now for couple of ticket however its very uncertain.

Please advice how to troubleshoot such issues.

8 answers

Do you see any errors when you run the Integrity checker?

0 vote

Start with how the issues are being created? UI, REST, Plugin, Email, trained penguin typist?

"trained penguin typist" ==> LOL

I have something similar, but in my case JIRA duplicated 287 tickets with all their content, it did it while I was offline, not sure about what to do.

0 vote

You need to do what I suggested - start with how you're entering it. What do the duplicates have in common?

it's an attlassian on demand JIRA instance.

0 vote

And how are you creating the original issues? And what do the duplicates have in common?

The original issues were created a year ago, we where at ticket number 25-300, now we are at number 760. But suddenly today I woke up today and there are 287 new tickets with the same exact content that the initial tickets (25-300), this was done while I was not online and with my account. The tickets don't even have created_date of today, they have the exact same creation_date as the original ones. So I'm assuming that there were some database updates not done by JIRA.

0 vote

Ok, so what do the 287 original tickets all have in common? How were they created? (UI, REST, Plugin, Email, Trained penguin typist?)

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