JIRA is creating duplicate tickets automatically.

I am facing a weired issue in JIRA where the tool is creating duplicate tickets automatically.

For e.g a user created a ticket and assings however JIRA is creating a duplicate ticket with the same subject line and that ticket is left as unassigned.

i have checked this now for couple of ticket however its very uncertain.

Please advice how to troubleshoot such issues.

8 answers

Do you see any errors when you run the Integrity checker?

0 vote

Start with how the issues are being created? UI, REST, Plugin, Email, trained penguin typist?

"trained penguin typist" ==> LOL

I have something similar, but in my case JIRA duplicated 287 tickets with all their content, it did it while I was offline, not sure about what to do.

0 vote

You need to do what I suggested - start with how you're entering it. What do the duplicates have in common?

it's an attlassian on demand JIRA instance.

0 vote

And how are you creating the original issues? And what do the duplicates have in common?

The original issues were created a year ago, we where at ticket number 25-300, now we are at number 760. But suddenly today I woke up today and there are 287 new tickets with the same exact content that the initial tickets (25-300), this was done while I was not online and with my account. The tickets don't even have created_date of today, they have the exact same creation_date as the original ones. So I'm assuming that there were some database updates not done by JIRA.

0 vote

Ok, so what do the 287 original tickets all have in common? How were they created? (UI, REST, Plugin, Email, Trained penguin typist?)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

696 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you