I am facing a weired issue in JIRA where the tool is creating duplicate tickets automatically.
For e.g a user created a ticket and assings however JIRA is creating a duplicate ticket with the same subject line and that ticket is left as unassigned.
i have checked this now for couple of ticket however its very uncertain.
Please advice how to troubleshoot such issues.
The original issues were created a year ago, we where at ticket number 25-300, now we are at number 760. But suddenly today I woke up today and there are 287 new tickets with the same exact content that the initial tickets (25-300), this was done while I was not online and with my account. The tickets don't even have created_date of today, they have the exact same creation_date as the original ones. So I'm assuming that there were some database updates not done by JIRA.
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