JIRA emails do not group in conversations in Outlook

Hi there,

Emails automatically generated by JIRA when issues are updated don't organize as conversations in MS Outlook. Is there any possibility to get that fixed?

Thanks,

Luis

2 answers

0 votes
Steven Behnke Community Champion Jul 17, 2017

We've just gone and added "Re: " to the beginning of the subject line, that tricks Outlook.

Hi Steven,

Do you mean all emails sent from a JIRA issue, including the first one having "Re:",  will do the trick? Or the first one should not have it included?

Thanks,

Luis

Steven Behnke Community Champion Jul 17, 2017

We simply prepended the string "Re: " to the Outgoing Email Server "prefix" attribute.

Great, thanks for the suggestion (not yet tried here, but it looks promising).

-Luis

Steven Behnke Community Champion Jul 17, 2017

Good luck: It ended up working for Outlook 2015+. It also didn't break email threading for Mail.app (for iOS) so we considered it good enough.

Hi Luis,

did it actually work?

Thanks,

Sergej

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