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JIRA emails do not group in conversations in Outlook

Hi there,

Emails automatically generated by JIRA when issues are updated don't organize as conversations in MS Outlook. Is there any possibility to get that fixed?

Thanks,

Luis

2 answers

0 votes
Steven Behnke Community Leader Jul 17, 2017

We've just gone and added "Re: " to the beginning of the subject line, that tricks Outlook.

Hi Steven,

Do you mean all emails sent from a JIRA issue, including the first one having "Re:",  will do the trick? Or the first one should not have it included?

Thanks,

Luis

Steven Behnke Community Leader Jul 17, 2017

We simply prepended the string "Re: " to the Outgoing Email Server "prefix" attribute.

Like Michele Moscatelli likes this

Great, thanks for the suggestion (not yet tried here, but it looks promising).

-Luis

Steven Behnke Community Leader Jul 17, 2017

Good luck: It ended up working for Outlook 2015+. It also didn't break email threading for Mail.app (for iOS) so we considered it good enough.

Hi Luis,

did it actually work?

Thanks,

Sergej

Steven Behnke Community Leader Oct 21, 2019

We use this trick to success in both Confluence and Jira. It works well for our needs -- The "RE: " string tricks the Outlook client into treating it like a conversation. 

Hi, Steven!

And what about Jira Service Desk and Custom Notifications?

Is your trick working in Notifications?

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