The only time I've ever seen this happen in the past is when JIRA is set to a language other than English, and that was a long time ago.
To start troubleshooting, I'd start with checking your browser console for any HTTP or Java error messages when clicking the link. From there, I'd tail the JIRA application logs and watch for generated errors:
I just discovered another factor in this.
We are using a reverse proxy to support our Jira site via https. When I am accessing the site through the SSL link, this Drop Access link does not work. I've also noticed some other functionality, such as selecting Favorite Filters from the search list, also does not work. However, when I access the site on our internal network via http, the Drop Access link works, and so does the selection of Favorite filters.
Is this something peculiar to the use of a reverse proxy, or is it an indicator that something in my reverse proxy setup is wrong?
Thanks for your help.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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