JIRA automatic custom email to Reporter upon Resolve


I am trying to have JIRA automatically send a custom email to the Reporter of a ticket upon the ticket being Resolved. The email will be containing a link to a Qualtrics survey on how the Reporter's experience was. How would I implement such an email?



3 answers

0 vote
Pedro Cora Atlassian Team Apr 29, 2015


You can probably use something like the JIRA Enterprise Mail Handler (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui) for that. 


-- Pedro

@Pedro Cora [Atlassian] Is this the best solution? Is there absolutely no way to implement this through Jira without the use of any external plugins? Are there any other plugins you would recommend?

Try using the post-function "send custom email" from this https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts. I recommend it. I use it heavily.

@Gabrielle Bautista [ACP-JA] I was unable to implement the "Send Custom Email" feature as described in your link. Could you link me to the documentation? Is this implemented through Workflow edit?

Yes, you should be able to add a "post-function" in the workflow. Here's the document for the https://confluence.atlassian.com/display/Cloud/Advanced+Workflow+Configuration

You should also check out the Email This Issue plugin.

Here is the post function documentation for sending emails: http://www.meta-inf.hu/wiki/display/PLUG/Email+This+Issue+Workflow+post-function

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you