JIRA ServiceDesk: Creating new project or using existing project?

Question

Hey there, I am having a question about JIRA Service Desk! What's the way to do it?

Should I create a single project just to manage the support tickets? Or is it suppose to use an existing project? Whats the way Atlasssian is doing it?

Because, for example, if a user is raising a feature request via the ServiceDesk, the ticket will be open for the user till its solved.

Any ideas on this?

All the best, Lars

unknown · Answer

And how can I deal with this request feature issue? Because, like I mentioned in the question, if  user is raising a feature request via a ticket the issue will be open for this user till the feature request is implemented.

unknown · Answer

And what is the reason Atlasssian decided to have an own issue type "Support Request" only for the ServiceDesk issues?

Paula Silveira · Answer

So, on the portal you'll see the project that represents a product, and when you click on it you have the request types for that product.