JIRA Service Desk: disable the customer portal top-left icon / text link

Hi guys,

This is a bit of an unusual request, yet an important one to our management.


We have configured 1 Service Desk instance in JIRA (1 SD project) and set it all up fine. However, our management was playing with the service desk portal instance (/servicedesk/customer/portal/1), only to find out that the top left icon is clickable and display a more generic view of JIRA Service Desk (/servicedesk/customer/portals).

To our management, this must be disabled or hidden to the end users as they do not wish to give them the option to see that more than 1 service desk instance could be defined.

So far, we have the following setup:
- shortcut to /servicedesk/customer/portal/1 in the JIRA navigation menu
- no permission to end users to access any other service desk instance
- Apache rewrite of /servicedesk/customer/portals to /servicedesk/customer/portal/1

However, this is not enough as the Rewrite has no effect on the icon click (POST request and not a GET request), so here I am coming to you guys for further support.

We are guessing that the only way to disable this clickable icon is to update some files in a JAVA file.

I am looking for the file(s) I should be considering for such modification?

Many thanks in advance,
Fred

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