We started using JIRA Service Desk to track our SLAs. We would like to track time to resolution for Critical tickets. So we created a SLA metric that states that - time between creation of ticket and changing status to closed should be 24h.
The issue is that the SLA metric is not updating for old tickets that are closed. We would like to get how we did with our SLAs for tickets that are already closed. Is there a way to get this.
From whatever answer I see here - https://answers.atlassian.com/questions/234926/is-it-possible-to-get-sla-reporting-for-existing-issues, it seems that it is not possible to get SLA metric for existing issues.
But I do really see that it is definitely needed as a JIRA feature, as people would need to get SLA for their existing tickets on how they fared.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs