Am a new user so sorry if this is a stupid question.
I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket, JIRA automatically emails out to all 10 users which can be very annoying for all the users.
Have i configured something wrong? I have set the email notification on the issue received to be onlt the reporter and not Customers Involved but still happening.
By default in the email it tells the other users that the suer who created the ticket has shared it with them but they have not.
Any help greatly appreciated.
I have a similar issue. Can you try this to verify if it is the same thing:
When you do this, does a "Share with..." option appear towards the bottom of your request form? Something like:
If you get your users to change this to to "Private request", before they raise, then the issue won't be shared, but they have to remember to do it:
I'm not sure why JIRA defaults to "Share with..." at this point, rather than "Private request", but I'm looking into it to see if it can be changed. I'll comment here if I find anything.
Please let me know if you find a solution.
Hope this helps a bit.
Hi, both links above are not available now, I have seen the change request is still under development.
After reading this thread the solutions to the problem are:
- Wait for the fix
- That the user remembers to set private the ticket created from service desk portal
- disable organization notification
But is there a way to force "private request" as default instead of share with organization via configuration?
This thread was helpful to me to be able to turn off the organisation auto notification (thank you), but I'm wondering if there was any progress in JIRA changing the default setting. I realise it is still the default, but is there any way to change this, or is it still the same?
Matthew, can you confirm which version of JSD you're using? I'm using Cloud, and I don't see the rule you mentioned under Automation settings.
Also, does disabling this rule impact the customer's view when they submit a request? Or does it still appear to them that they're sharing with the rest of their organization?
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