I've been having trouble getting JIRA Service Desk running after recently migrating from one JIRA Server to another.
Some things I've done:
The only thing I can think of is that in my manage plug-ins area I only see one plugin that references JIRA Service Desk:
But when I go to JIRA System I see that it's still disabled.
|JIRA Service Desk - 3.9.0-REL-0006Plugin byAtlassian|
|JIRA Service Desk Application - 3.9.0Plugin byAtlassian|
|JIRA Service Desk Project Plugin - 3.9.0-REL-0006Plugin byAtlassian|
|JIRA Service Desk Public REST API Plugin - 3.9.0-REL-0006Plugin byAtlassian|
When I run the query:
select * from pluginstate
I see most all plugins are enabled.
When I enabled the workinghours plugin I saw the JIRA Service Desk - 3.9.0-REL-0006Plugin byAtlassian become enabled.
But when I view a project it's still showing as a regular project. I do seem to have the ability to create a new JIRA Service Desk project.
Am I missing something here?
When you migrated servers, what version of Service Desk existed on the old server at that time? It sounds like you have Service Desk working now after enabling that system plugin, but if you are finding that previous JSD projects do not appear to be working as you expected, my concern is to learn if there was also an upgrade to Service Desk that in turn should have been applied to existing data in your database.
There are known limitations in regards as to what versions you can upgrade Jira Service Desk. For example, all Jira Service Desk 2.x.x versions or earlier have to upgraded to a 3.0.x or 3.1.x version before they can be upgraded to later versions such as 3.2.x or higher. Trying to upgrade one of these older versions from before 3.0.0 directly to a 3.2.x or higher is known to break the Service Desk installation.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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