JIRA Service Desk Customer portal assignee

We have following business requirement:

Customer portal – sharing tickets

  • Client must be able to see requirements of other clients belonging to his/her company.
  • He also must be able to assign tickets to any of his/her company member.

Is there any option how to achieve this?

Thanks,

Lenka

1 answer

1 accepted

0 votes
Shihab Hamid Atlassian Team Feb 06, 2014

Hi,

We have an open feature request for to allow customers to see any other requests made by those belonging to the same organisation: https://jira.atlassian.com/browse/JSD-270

"He also must be able to assign tickets to any of his/her company member."

At the moment there is no concept of customer "assignment". In our current model, the customer is always the reporter and the assignee is always the person responsible for managing the ticket in you service desk team. The status of the issue is generally used to denote which side the ticket is currently waiting on, eg. "Waiting for Customer" or "Waiting for Support" or "Waiting for External Vendor" etc.

Cheers,

-Shihab

Hi,

thank you for reply. I voted for the issue and issues related.

Thanks,

Lenka

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,965 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot