We have following business requirement:
Customer portal – sharing tickets
Is there any option how to achieve this?
We have an open feature request for to allow customers to see any other requests made by those belonging to the same organisation: https://jira.atlassian.com/browse/JSD-270
"He also must be able to assign tickets to any of his/her company member."
At the moment there is no concept of customer "assignment". In our current model, the customer is always the reporter and the assignee is always the person responsible for managing the ticket in you service desk team. The status of the issue is generally used to denote which side the ticket is currently waiting on, eg. "Waiting for Customer" or "Waiting for Support" or "Waiting for External Vendor" etc.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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