JIRA Service Desk Customer portal assignee

We have following business requirement:

Customer portal – sharing tickets

  • Client must be able to see requirements of other clients belonging to his/her company.
  • He also must be able to assign tickets to any of his/her company member.

Is there any option how to achieve this?

Thanks,

Lenka

1 answer

1 accepted

0 votes
Accepted answer
Shihab Hamid Atlassian Team Feb 06, 2014

Hi,

We have an open feature request for to allow customers to see any other requests made by those belonging to the same organisation: https://jira.atlassian.com/browse/JSD-270

"He also must be able to assign tickets to any of his/her company member."

At the moment there is no concept of customer "assignment". In our current model, the customer is always the reporter and the assignee is always the person responsible for managing the ticket in you service desk team. The status of the issue is generally used to denote which side the ticket is currently waiting on, eg. "Waiting for Customer" or "Waiting for Support" or "Waiting for External Vendor" etc.

Cheers,

-Shihab

Hi,

thank you for reply. I voted for the issue and issues related.

Thanks,

Lenka

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