JIRA Service Desk Auto-Approve on Server installation


is there an option to Auto-approve Tickets with a Server installation? (not Atlassian Cloud), like this Article in the official cloud Documentation?

On the on-prem/local Server installation the WHEN-IF-THEN (automation rule) didn't work, the log shows only the message "error".

An possible workarround for us would be to set the approver as option/optional - so if no approver will be selectet, the ticket is automaticaly approved. Is it possible to set the approval optional?

any hints?

best regards,


2 answers


I am looking for the same answer for Jan's question.

Why don't we have this option available for JDS Server? 




There is more advanced approval alternative: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jira-approvals/server/overview

That feature can be easlily added to the plugin.

There is a version for JIRA Service Desk not released yet but available if you request that on support:



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,788 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot