is there an option to Auto-approve Tickets with a Server installation? (not Atlassian Cloud), like this Article in the official cloud Documentation?
On the on-prem/local Server installation the WHEN-IF-THEN (automation rule) didn't work, the log shows only the message "error".
An possible workarround for us would be to set the approver as option/optional - so if no approver will be selectet, the ticket is automaticaly approved. Is it possible to set the approval optional?
There is more advanced approval alternative: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jira-approvals/server/overview
That feature can be easlily added to the plugin.
There is a version for JIRA Service Desk not released yet but available if you request that on support:
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot