How do customers choose between the cloud version of JIRA Service Desk and the server version? Can you point me at any documentation that says that one is more appropriate than another? We are a medium sized company (1,500 - 2,000 employees) with a fairly large (80 person) global IT team. Not sure if this would impact the decision or not.
We currently have server versions of Confluence and JIRA. What are the issues (if any) of having a cloud version of JIRA SD and a server version of Confluence (which will contain our knowledge base) and JIRA (which will integrate with JIRA SD for certain ticket escalations).
Please let me know if there's any recommendations knowing that both options can technically work for us.
Start with https://confluence.atlassian.com/cloudkb/pros-and-cons-of-cloud-vs-server-691011844.html
But they do leave out some stuff:
You should still be able to integrate JIRA on Cloud and confluence on Server (or vice versa)
We get a lot of people saying "JIRA is great, but I need it to do X, and I can't see how to do it on Cloud", to which the response is always either "you need some code to do that" or "there's an add-on that does that". You can't add most of the add-ons to Cloud and you can't make code changes. The flexibility to do so on Server makes JIRA and Confluence viable for a lot of people.
I am not sure about one thing: does Jira Service Desk Server and Cloud have Language Support Support for Customer Portal? I am asking this because I am trying to find some information about it in Atlassian site but I still didn't found anything. I am running JSD 3.5.3 and I don't have that option in Project settings (Language Support). So, I am not sure if this is happening because language support is only available to some version of Jira ou maybe only to Jira cloud. Can you give me an answer on this issue please?
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