JIRA - Removing plugin is not working properly

Hi,

I'm trying to remove some un-used plugins from our local jira install.

They're in the list of "user-installed add-ons", I press "uninstall" all goes well, it says "successfully un-installed".

But then there is two issues : Upon restart of jira, they re-appear in the list as having an update available. They appear as disables and don't have an uninstall button, but I don't want them in the list at all.

Another issue is that for example the hip chat pluging seems to still have hooks installed and so I get some errors about non-existant class in the logs ...

Cheers,

Sylvain

2 answers

1 accepted

Ok, when reading the logs, I saw that hipchat and the other plugins I was un-installing were "system plugins" despite being shown in the "user installed addons" section and that the only thing I was un-installing was the update.

0 vote

Start by reading the log file for the startup where it loads the plugins, and then when you click "uninstall". The "non existant class" implies youve managed to remove some of the plugin, so I'd be investigating what it thinks it is loading during startup!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot