JIRA - No batch emails alternatives?

[Eva]

So we recently get complains that people is getting too many emails - the question they have is "why are we getting one email PER field change when we make the same changes in one go". I notice that there are plenty of existing tickets open and wonder if there is any other alternatives that is not commercial (this one is nice, but cost $$ and not even sure if it works on 4.4)

Does anyone has any suggestion other than turn off all Issue Update Event notification and send email only by custom event?

[Nic Brough -Adaptavist-]

That doesn't sound right to me - all the Jira installs I've used send one email per change. An issue update can affect 1 field or 30 but each user to be notified gets one single email saying "the issue has been changed". Have I misunderstood the question?

[Jobin Kuruvilla [Adaptavist]]

That's odd. There must be some external configuration that is messing with it.

[Eva]

That's not what I am seeing. I can change 5 fields in one edit, and get 5 emails. This is on 4.4.1 and 4.4.4, did I somehow setup notification wrong?

[Dieter]

Might be due to multiple users with the same mail address. Can you check this ?

[Nic Brough -Adaptavist-]

I've never seen Jira do that, it's one email per change.

As Dieter says, if you've got 5 users to email, all with the same email address, you'll get 5 emails. But you'd get 5 emails irrespective of the number of changes made.

The only thing I can think of is a batch of tweaked code in your install, or a listener doing it - the Jira rule is one email per event, so there must be code reading the changes in the events and generating multiple emails!

[Heather Ronnebeck]

@Eva8 @You said this is for JIRA version 4? Are you using Service Management by chance?