JIRA Incoming Mail not working

Im currently trying to figure out how to make our JIRA receive email. We have an SMTP server, using Office 365 as mail client, unblock incoming and outgoing POP and IMAP ports on the firewall, and still the test failed, connection: refused.

Is there anything else missing that I need to do?

1 answer

0 votes
Maarten Cautreels Community Champion Sep 30, 2017

Hi Izzuddin,

I've found this older question: https://community.atlassian.com/t5/Jira-questions/Mail-handler-for-Exchange-Online-office365-mailbox-ADFS/qaq-p/169202

It's using IMAP over port 993 to connect JIRA to an Office365 mailbox.

Hope this helps.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot