JIRA Email notification prefix no longer states what action is being done in JIRA Version 5.2

Prior to our upgrade from 4.3.2 to 5.2 our JIRA email notifications would have the subject

JIRA $action: ($issuekey) $summary, $action being anything from created, commented, closed etc.

In JIRA 5.2, our notifications now state in the subject

JIRA ($issuekey) $summary

I can't seem to find the config to include the action within the subject line.

Many users have commented on this as now they're forced to go through all their notifications to find a specific update vs skimming the subject lines.

Any help would be appreciated.

Regards,

Steven

4 answers

1 accepted

2 votes

To change the email subject to the way it was on the old versions, you'll need to add '<tt>$eventTypeName: </tt>' in the beginning of the <tt>.vm</tt> files inside the <tt>$JIRA_INSTALL</tt><tt>/atlassian-jira/WEB-INF/classes/templates/email/subject</tt> directory. Please note that you'll also need to restart JIRA after modifying these files so the changes take effect.

The subject was changed on purpose to help GMail do threading better (its email threading is based on subject rather than mail headers).

You can see https://jira.atlassian.com/browse/JRA-25412 and https://confluence.atlassian.com/display/JIRAKB/How+to+use+the+old-style+HTML+Email+templates+from+JIRA+4.3+in+JIRA+4.4 for more information.

This should be an option and not forced into the configuration. Modify around 19 files for going back is waste of time. Especially, if this has been done for one specific service...

Mmm, but the change is simple and quick, and does help out other non-gmail systems as well. Coding for it to go into an on/off configuration is more complex and I'd say Atlassian decided it wasn't worth the effort.

HI Team,

Currently we are using jira 6.0.5

we need to display the custom field value in the subject of the email whenever the respective field is updated

the field is a version picker

currentky we are using the text mode for email notification.i have edited the issueupdated.vm.i have tried the below template

# if the custom field value is empty print the issuekey.issuetype,and summary else print issuekey,updated custom field value and issue summary

if($issue.getCustomFieldValue("customfield_1001") = "")

($issue.key) ($issue.issueTypeObject.name) $issue.summary

#else
($issue.key) $issue.getCustomFieldValue("customfield_1001") ($issue.issueTypeObject.name) $issue.summary
#end

im not getting the value when the custom field is updated.

please help me with valid template

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

125 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you