JIRA/Confluence Server to Cloud Migration - Changing User Directory from AD Connector to Internal

I need to migrate JIRA/Confluence Server to Cloud.  All users are currently in a Microsoft Active Directory (Read Only, with Local Groups) User Directory. 

As I understand, Atlassian Cloud does not support AD.  How do I migrate the users to a different user directory type (internal?) in preparation for the migration while maintaining all of their histories, links, etc.?

Thank you.


1 answer

0 votes
Ann Worley Atlassian Team Jul 14, 2017

Your case is complex and will require help from Cloud support. Rather than importing the users as part of an XML backup it looks like you will need to follow: Import users and groups

Before taking the trouble of generating the CSV file, pleaase check with Cloud support to see if you are included in "A small percentage of Atlassian Cloud sites can no longer import users and groups. In the future, we'll no longer support this ability for all Atlassian Cloud sites." 

Since you have Confluence and JIRA both you will have to import your Confluence instance one space at a time, per Migrate from Confluence Server to Cloud:

"Site import is only available for Confluence-only instances. If you have multiple applications, such as Confluence and JIRA, you'll need to export and import spaces individually."

Please open a ticket with Atlassian Cloud support at: https://getsupport.atlassian.com to get the best guidance for your scenario.



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