JIRA Cloud - only want people to be able to view the tickets they raised.

[Nikora Terrill]

Hi All,

I am trying to find a way to set up JIRA so that users can only view the Issues they raised or are a Watcher of. All of our users need access to create tickets, so I have set the Browse Project open to all with access. But I dont want them to be able to view all other Issues in the project.

Project is a Classic Software Project

What I have done so far;
- created issue security scheme and assigned it to this project

- created 2 security levels in this scheme, "Creators" which is using the "Reporter" user role which is the Default and the other is "Watchers" custom user field "Case Watcher"

I then went and bulk updated all of the current tickets which already existed to the Creator Issue Security (anything DONE would not let me assign anything which is a little annoying). After the bulk update users will not able to see the Issues except for the ones they created.
I added some new tickets but with some users as watchers and they could not see any tickets where they were listed as a Watcher but not reporter.

So I have managed to get it half working, but if someone could let me know what I am doing wrong to get the Watchers to be able to view the tickets that would be greatly appreciated.

[John Funk · Accepted solution]

Hi Nikora - why don't you just create a single Issue Security Level and add two entries - one where the Reporter = currentUser() and one where the Watcher = currentUser()

Then you can apply the same security level to ALL issues. 

[Nikora Terrill]

Hi John, Why don't I indeed... /rolleyes

I honestly dont know why I thought it was already like that. I thought they were simply processed in order.

Thank you John!

[John Funk]

Each issue can only be attached to a single issue security level. So it can't process both of them. 

Is there a reason my approach won't work for you. 

[Nikora Terrill]

Sorry I wasnt being sarcastic, I was having a go at myself for my own stupidity :D Your suggestion 100% worked John, thank you.

[John Funk]

Haha - I gathered that after I read through it again. I have the same issue with myself sometimes.  :-)

The most important thing is that it is working for you!

[Nikora Terrill]

Yes its a little too common for me, so thank you again John very much appreciated.

[Pramodh M]

Hi @Nikora Terrill 

I guess you answered your own question, the user needs to be in "Case Watcher" user field!

Only then the user can see the issues they are listed in.

Thanks,
Pramodh

[Nikora Terrill]

Hi, yes the users are in that field.

I added some new tickets but with some users as watchers and they could not see any tickets where they were listed as a Watcher but not reporter.

and that field is listed as a field in the issue security scheme...

[Nikora Terrill]

There are going to be instances where you add a watcher and they also need to be able to view those Issues also, but right now they cannot.