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JIRA Cloud for Sheets not working

JIRA Cloud of Sheets was working normal, i have done tons of extraction, today when I try to open, it shows only a blank panel.

I tried on different computers, different browsers (IE and Mozilla), tried reinstalling the addon, and nothing, always getting a blank panel.

Tried to find anything on internet and havent found any solution, i dont have any issues with firewall or ports, since im using my home network right now.

12 answers

1 accepted

2 votes
Answer accepted
AlexC Atlassian Team Oct 28, 2020

Sorry for the temporary issue if this affected you -- it is resolved now.

 

Our CDN was returning 404s in a fraction of requests.

this is not resolved

Like # people like this
AlexC Atlassian Team Nov 30, 2020

Hi Utku ... your case may be for a different reason, so please contact our support so we can get the details to look into it.

I'm having the same issue here...

Yip me too! It's driving me nuts! Can someone from Atlassian plz help! I've tried restarting my computer, using incognito and my colleagues computer 

I am having the same issue it happened before as well then it started worknig it is happening again tried installing reinstalling tried with different browser nothing seems to work please help

I am having this same issue as well and need help, please. 

Thanks! 

It's displaying blank screen again!

1 vote

I am having the same issue today. I have a presentation in a few hours and this is now affecting it. Please help

Also good for me now! Thanks

1 vote
Rahul Patil Atlassian Team Dec 10, 2020

Sorry about this problem, we are looking into it urgently.

Rahul Patil Atlassian Team Dec 10, 2020

The problem should be resolved now, a very small number of requests were getting 404 from our CDN vendor. We have invalidated our service cache to ensure the requests are processed successfully.

We are also looking at ways to avoid this problem in the future, sorry about the disruption in the service.

Like Nádia Coelho likes this

I have being in the same issue since 2 weeks and nothing changed.

The answer is always the same "Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (§EN-511)"

I have the same issue but it just remains in a loading loop as soon as I click on Jira cloud for sheets - Open. Pls help

I'm getting reports of some users experiencing this issue, although it's working as normal for me as an admin. Is there any additional info explaining how we can troubleshoot and resolve?

Resolved now, thanks

Like # people like this

I'm experiencing the same issue now. Trying to open the Add-on, seeing a blank panel.

Seems to be working now... I wish there was some diagnostic error message or some other form of indication that there's a temporary issue with Jira.

0 votes

I am experiencing the same issue now.  Trying to open the Add-on, seeing a blank panel.

 

Please help.

This is now working.

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