JIRA Cloud for Sheets not working

[gustavo_angelo]

JIRA Cloud of Sheets was working normal, i have done tons of extraction, today when I try to open, it shows only a blank panel.

I tried on different computers, different browsers (IE and Mozilla), tried reinstalling the addon, and nothing, always getting a blank panel.

Tried to find anything on internet and havent found any solution, i dont have any issues with firewall or ports, since im using my home network right now.

[AlexC · Accepted solution]

Sorry for the temporary issue if this affected you -- it is resolved now.

Our CDN was returning 404s in a fraction of requests.

[utku yazici]

this is not resolved

[AlexC]

Hi Utku ... your case may be for a different reason, so please contact our support so we can get the details to look into it.

[Felipe Bellato]

I'm having the same issue here...

[Sasha Benjamin]

Yip me too! It's driving me nuts! Can someone from Atlassian plz help! I've tried restarting my computer, using incognito and my colleagues computer 

[Filipe Luciano]

I'm not being able to open sidebar it shows up all white without any possibility of interaction!

[Alexandra Arnaiz]

I'm having the same issue and only on some sheets not all files

[Dave Symonds]

I cant get past this - I try and connect it goes to the next screen and then back to this - any ideas?  Is it related

[Sreejith S N]

Hi Atlassian,

The issue is still there for me.. I tried reinstalling and it still persists. Please help me to resolve this. My work is disrupted with this

[Rahul Patil]

Hi @Sreejith S N , can you confirm if you are still experiencing this issue? We recently released a fix (version : v2.3.15) which ensures token errors are handled properly by the app's backend.

[Brian Boyle]

I'm getting reports of some users experiencing this issue, although it's working as normal for me as an admin. Is there any additional info explaining how we can troubleshoot and resolve?

[Rahul Patil]

Hi Brian, recently we released a fix (in version v2.3.15) which ensures token errors from backend are handled correctly and the user doesn't get stuck at the side panel in the loading state.

[Andreea Rasuceanu]

I have the same issue but it just remains in a loading loop as soon as I click on Jira cloud for sheets - Open. Pls help

[Dev1]

I have being in the same issue since 2 weeks and nothing changed.

The answer is always the same "Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (§EN-511)"

[Rahul Patil]

Sorry about this problem, we are looking into it urgently.

[Rahul Patil]

The problem should be resolved now, a very small number of requests were getting 404 from our CDN vendor. We have invalidated our service cache to ensure the requests are processed successfully.

We are also looking at ways to avoid this problem in the future, sorry about the disruption in the service.

[Nádia Coelho]

I am having the same issue today. I have a presentation in a few hours and this is now affecting it. Please help

[Nádia Coelho]

Also good for me now! Thanks

[Peter Chan]

It's displaying blank screen again!

[utku yazici]

I am having the same issue it happened before as well then it started worknig it is happening again tried installing reinstalling tried with different browser nothing seems to work please help

[Jacob Phillips]

I am having this same issue as well and need help, please. 

Thanks! 

[Daria Mosyakina]

Hello, I am experiencing this issue for coupe of days now. I tried uninstall and add it again and from different devices as well. Also delete cache + remove access to the app from my Jira.

I see that my colleagues are free to use the app and don't understand how to resume my access.

[Maria Bashkeeva]

Hello, I am experiencing this issue for coupe of days now. I tried uninstall and add it again and from different devices as well. @Rahul Patil can u have a look at it again please? 
Currently it is not loading and the side bar is just white and empty. Thank you in advance! 

[MINH.TRAN10]

I have been used Jira Cloud for Sheets to get data in Gsheet. But from last Thursday, the connection is too slow and I always got this error -> cannot finish querying time, only got part of total row then pop up with these below error. 

Can anyone help me please? Thanks a lot!

[Maulik Ozwala]

I'm experiencing the same issue now. 

[Francisco Hernández]

Ive reinstalled the addon and I still have loading V 2.3.24. any solution?

[Alenka Vuksic]

I have 4 reports. when I use extract to google sheet only 1 of the reports is working and opens with data.  The other 3 will open in google sheets however there is no data showing

The rest of my team members have no issues when extracting their reports.

I have cleared my cache.  uninstalled and reinstalled.  Restarted my laptop but nothing has changed.  I have been able to extract to excel however as a business we use google so really need to get this issue resolve asap 

[Alenka Vuksic]

Hi I am still having the same issue.  

[p.fisscher]

Me too... it shows a running wheel and a blank screen... I cannot use it anymore...

[p.fisscher]

It looks like it's working again... after a long waiting time i got an error... I had to grant access again to JIRA for the Add-on. 

Maybe this is because I deleted my cookies some time ago

[Steven Wolfe]

I am experiencing the same issue now.  Trying to open the Add-on, seeing a blank panel.

Please help.

[Steven Wolfe]

This is now working.

[vkuznetsov]

I'm experiencing the same issue now. Trying to open the Add-on, seeing a blank panel.

[vkuznetsov]

Seems to be working now... I wish there was some diagnostic error message or some other form of indication that there's a temporary issue with Jira.

[Patrick Dechant]

+1

[Patrick Dechant]

Resolved now, thanks